Company  :  Apple Experts Doha

Industry     : Apple Service Centre, Qatar


THE RESULT

78

Increase in Lead Generation

63%

Increase in Business

58%

Increase in Social Media Engagement

Apple Experts Qatar is one of the apple servicing center in Qatar established on 2010 in Doha. They provide expert services for all Apple products such as iPhone, iMac, iPad , and Macbook. Their certified Apple technicians can service the simplest issue to the most complex chip level servicing. The customer support team has the capability to troubleshoot and analyze the issues of the apple products even before it reaches the technicians thus enabling the customers to save time and get the correct information about their product issue
The main aim of Apple expert Qatar is to provide on-time delivery of the product with best quality servicing. The technicians keep themselves updated on the new models of phones and their issues.
"Our Service center gets customers solely through digital marketing . We don't use any other kind of media for the marketing. All thanks to Sizcom Digital for the great idea and for keeping up their promise of high profit to our business through Digital Marketing" :- Muhammed Shihab (MD), shihabtms@hotmail.com

Strengths

The main strength of Apple Expert Qatar is their well efficient Apple certified Technicians which enable them to service even the damaged latest phones within a short time. Their customer support team is efficient and the team replaces the damaged parts with the genuine spare parts if needed.

Challenges

Apple Service centers are too many in Doha thus the customers find it difficult in finding the best service center. Yet another challenge is that the service center is not located in the main city center . They don't use any other type of marketing technique other than digital marketing, so their only way to get customers is by digital marketing technique

Our role in their success story

They were a startup when they approached, so we wanted to start from the scratch Map creation, purchasing a domain and creating a webpage, maintaining the first position in the Google search engine. When the team of Apple Experts Qatar approached us they were just setting up their service center in Qatar, so we knew that our work is really challenging since it is a new company in Doha. Our team analyzed the work pattern , services and products and studied about the competent in the same industry. Checked what uniqueness can be brought to Apple Expert Qatar which can make them come under the lime light. And started working on it to make things work out efficiently.

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